Questions about purchase

Can I order a KOGA bike from another country?

The vast majority of our collection can only be ordered through one of our affiliated KOGA stores. Our stores are located in the Netherlands, Belgium, Germany, Denmark, Switzerland, Poland and Austria. Click here to go to the map with stores >

Through us, it is therefore not possible to have a KOGA bicycle delivered to a country other than the countries listed above. Perhaps one of the stores can. Please contact a store for that.


The KOGA Signature bikes, on the other hand, can be delivered to almost every country (except the USA and Russia). Click here to read more about KOGA Signature >

Where is my nearest KOGA dealer?

The quickest and easiest way to find your nearest KOGA dealer is on our website.

Where can I see the latest KOGA e-bikes?

On this website you can see the complete KOGA collection broken down into the following categories: e-bikes, city bikes, trekking bikes and racing bikes. If you want to test and have a closer look at these bikes, you can go to the Dutch KOGA test centre, De Fietser in Ede, where you can try out a wide se-lection of our collection. You can also go to your local KOGA dealer for a test ride, provided that the model of your choice is available.

Which dealer has my favourite KOGA model in stock?

KOGA does not monitor dealer stocks. Therefore, please don’t hesitate to contact your local KOGA dealer to check availability.

How can I verify that a seller on internet is a KOGA dealer?

On our website you can find all authorised KOGA dealer shops. In the case of a webshop, we recommend checking whether it belongs to an official KOGA dealer.

Do I have a warranty on a KOGA bike I order online?

Only authorised dealers are allowed to sell KOGA bikes on their webshop. This way, the manufacturer’s warranty will also be valid on online orders.

Can I order bikes or components directly from KOGA?

KOGA only sells through authorised dealers, and as such it is not possible to place orders directly with us.

Is my bike suitable for a child seat?

Many KOGA bicycles are suitable for a child seat, primarily for a rear seat mounted to the seat tube of the frame. The maximum allowed load on the carriers of almost all current KOGA bicycles is a maximum of 25kg. For mounting a child seat on the carrier, a minimum load capacity of 27.5kg is required. We do not advise attaching a seat to the stem or seat tube. The stems and seat tubes we use in our current collection are not suitable for most child seats.

Can I personalise a KOGA bike by ordering it in, say, a custom colour?

In general you can only choose from the KOGA bikes as they are shown and described. Most components and colours cannot be custom ordered. However, KOGA Signature lets you configure your own bike. Ask your KOGA dealer about the modifications available after delivery of other bicycles in our collection.

What general terms and conditions apply when purchasing a KOGA Signature bike?

Download the KOGA Signature terms and conditions >


Please note. These terms and conditions are only valid when you order directly from KOGA. This applies in particular to customers outside the EU zone.

If the purchase of a KOGA Signature is made via a KOGA dealer, the terms and conditions of the respective dealer apply.

Do I pay VAT on the purchase price of a KOGA bicycle?

The product prices shown on include VAT.

The product prices shown on are exclusive of VAT. KOGA charges 21% VAT for all deliveries within the European Union. No further (import) taxes have to be paid.


The information below is important for shipping outside the European Union

Goods sent outside the European Community are not subject to VAT. They may however be subject to local taxes and customs duties, payable by the buyer. International Import Duties, Tariffs, Taxes, or other Importation Feed Policy Your government may impose import duties, tariffs, taxes, or other importation fees on shipments from outside your country. KOGA will NOT be responsible for any taxes, duties, tariffs, or importation fees levied by countries outside the European Community on products shipped to its customers. These charges are separate from KOGA shipping charges and are beyond our control or ability to predict in advance.


These charges (if any) are your sole responsibility. In the event a customer refuses to pay these fees, or refuses to take possession of a shipment, which has been shipped in good faith to a customer outside of the European Community, the customer shall be solely responsible for all costs associated with the return of the shipment to KOGA. In addition, the returned shipment is subject to a 10% restocking fee, and the initial shipping charges will be non-refundable. The customer further agrees that these expenses will be deducted from any refund due them upon the safe return of the shipment. If these expenses are in excess of the refund due, the difference will be charged to their original credit card. In no event, will KOGA be responsible for import duties, tariffs, taxes, or other or importation fees incurred by its customers regardless of the reason for the return of an item.

How come certain models are sold for different prices at different KOGA dealers?

KOGA sets the recommended retail prices, but as independent businesses, individual dealers set their own sales prices. Price differences are often due to the kind of service offered by individual dealers; for example, personal advice, future services and bike fitting.

What is the delivery time on a KOGA bike?

The delivery time on a KOGA bicycle depends on the model you want, the frame size and colour. Ask your KOGA dealer what the current delivery time is for the particular bike you’re interested in.

Why has the delivery of my KOGA bike been delayed?

KOGA’s production planning sometimes has to be altered unexpectedly. This might be due to issues such as a late component delivery or a technical malfunction. In turn, the delivery of your KOGA bike could be delayed.

Does the KOGA collection include tandems?

No, our collection does not include tandems.

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KOGA is part of the Accell Group, an international stock-exchange listed conglomerate of leading cycle manufacturers.
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