Frequently asked questions

My bike
Where can I find the instruction manual for my electric or conventional bike?

You can find the instruction manual for your bike on the KOGA website under instruction manuals.

How do I find my bike’s frame number?

You’ll find the frame number on a sticker near the bottom bracket, by the barcode or on the docu-ments, such as the invoice, that were handed to you when you bought your bike. KOGA frame num-bers consist of two letters followed by a 7-digit series of numbers.

Where can I go to lodge a complaint or leave feedback?

We hope of course that you have a fantastic experience with your new KOGA bike. Nevertheless, we are open to any complaints or feedback you may have. Your KOGA dealer is the point of contact if you have any complaints about your bike. If the dealer cannot resolve the issue, he or she will get in touch with our Dealer Support department.

 

If you aren’t happy with the way your dealer is handling your complaint, you can write to us using the complaints contact form on the contacts page. If you have any questions, you can also reach KOGA on Facebook messenger.

 

Please be sure to have your frame number and date of purchase at hand.

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KOGA is part of the Accell Group, an international stock-exchange listed conglomerate of leading cycle manufacturers.
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