Questions about purchase

The vast majority of our collection can only be ordered through one of our affiliated KOGA stores. Our stores are located in the Netherlands, Belgium, Germany, Denmark, Switzerland, Poland and Austria. Click here to go to the map with stores >

Through us, it is therefore not possible to have a KOGA bicycle delivered to a country other than the countries listed above. Perhaps one of the stores can. Please contact a store for that.

The KOGA Signature bikes, on the other hand, can be delivered to almost every country (except the USA and Russia). Click here to read more about KOGA Signature >

The quickest and easiest way to find your nearest KOGA dealer is on our website.

KOGA does not monitor dealer stocks. Therefore, please don’t hesitate to contact your local KOGA dealer to check availability.

On our website you can find all authorised KOGA dealer shops. In the case of a webshop, we recommend checking whether it belongs to an official KOGA dealer.

Only authorised dealers are allowed to sell KOGA bikes on their webshop. This way, the manufacturer’s warranty will also be valid on online orders.

KOGA only sells through authorised dealers, and as such it is not possible to place orders directly with us.

To explain about determing the right frame size we have written this article >

Many KOGA bicycles are suitable for a child seat, primarily for a rear seat mounted to the seat tube of the frame. The maximum allowed load on the carriers of almost all current KOGA bicycles is a maximum of 25kg. For mounting a child seat on the carrier, a minimum load capacity of 27.5kg is required. We do not advise attaching a seat to the stem or seat tube. The stems and seat tubes we use in our current collection are not suitable for most child seats.

In general you can only choose from the KOGA bikes as they are shown and described. Most components and colours cannot be custom ordered. However, KOGA Signature lets you configure your own bike. Ask your KOGA dealer about the modifications available after delivery of other bicycles in our collection.

Download the KOGA Signature terms and conditions >

Please note. These terms and conditions are only valid when you order directly from KOGA. This applies in particular to customers outside the EU zone.

If the purchase of a KOGA Signature is made via a KOGA dealer, the terms and conditions of the respective dealer apply.

Koga.com

The product prices shown on KOGA.com include VAT.

Signature.koga.com

The product prices shown on Signature.KOGA.com are exclusive of VAT. KOGA charges 21% VAT for all deliveries within the European Union. No further (import) taxes have to be paid.

The information below is important for shipping outside the European Union

Goods sent outside the European Community are not subject to VAT. They may however be subject to local taxes and customs duties, payable by the buyer. International Import Duties, Tariffs, Taxes, or other Importation Feed Policy Your government may impose import duties, tariffs, taxes, or other importation fees on shipments from outside your country. KOGA will NOT be responsible for any taxes, duties, tariffs, or importation fees levied by countries outside the European Community on products shipped to its customers. These charges are separate from KOGA shipping charges and are beyond our control or ability to predict in advance.

These charges (if any) are your sole responsibility. In the event a customer refuses to pay these fees, or refuses to take possession of a shipment, which has been shipped in good faith to a customer outside of the European Community, the customer shall be solely responsible for all costs associated with the return of the shipment to KOGA. In addition, the returned shipment is subject to a 10% restocking fee, and the initial shipping charges will be non-refundable. The customer further agrees that these expenses will be deducted from any refund due them upon the safe return of the shipment. If these expenses are in excess of the refund due, the difference will be charged to their original credit card. In no event, will KOGA be responsible for import duties, tariffs, taxes, or other or importation fees incurred by its customers regardless of the reason for the return of an item.

KOGA sets the recommended retail prices, but as independent businesses, individual dealers set their own sales prices. Price differences are often due to the kind of service offered by individual dealers; for example, personal advice, future services and bike fitting.

The delivery time on a KOGA bicycle depends on the model you want, the frame size and colour. Ask your KOGA dealer what the current delivery time is for the particular bike you’re interested in.

KOGA’s production planning sometimes has to be altered unexpectedly. This might be due to issues such as a late component delivery or a technical malfunction. In turn, the delivery of your KOGA bike could be delayed.

No, our collection does not include tandems.